CONNECT, STREAM & SURF ON ALL DEVICES WITH ULTRANET

Ultranet Maintenance Plan

Terms and Conditions
The monthly cost for the maintenance plan is $9.99 per month.
As part of the plan, Ultranet will install and maintain high speed, internet access at Subscriber’s premises and will provide basic maintenance services to Subscriber’s wireless internet equipment at no further cost, subject to the terms and conditions set forth below:

Expenses not covered:

• Troubleshooting, configuration, repair, or replacement of telephones, televisions, routers, computers, and any other peripheral devices not provided by Ultranet.
• Streaming TV equipment such as Fire TV Sticks, Apple TV, Roku, Google Chromecast, etc.
• Remote control batteries or battery replacement
• Repeated customer-caused issues, such as pets chewing on wires, accidentally cutting a wire during a home remodel, etc. (will only cover the first instance)
• Covered service calls or equipment replacements exceeding three (3) in any 12 month period.

In the event that required repairs are not covered under the Ultranet Maintenance Plan you, the Subscriber, may: (1) make the repairs yourself; (2) hire an outside contractor at your cost; or (3) or if it is work that we perform, have us perform the work at our standard billing rate.

The term of the Ultranet Maintenance Plan will run concurrently with Subscriber’s Ultranet Service agreement and any subsequent renewals.

The Ultranet Maintenance Plan terms and conditions are in addition to and not in lieu of the Ultranet Service Agreement.